Initial Disclosure Document
The Financial Conduct Authority is the independent regulator of financial services. The Financial Conduct Authority require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint and details about the Financial Services Compensation Scheme.
What services do we provide?
We will provide you with either comparable details of firms most appropriate to your lending or purchase requirements or general information relating to finance products. In assessing your requirements we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information. You will not receive advice, or a recommendation from us, but we may ask questions to narrow down the selection of firms offered, from which you can more easily make your own choice if you so wish.
Whose products do we use?
As an Financial Conduct Authority regulated credit broker we can introduce you to a range of lenders who may be able to help you finance your vehicle and provide other products/services.
Do we charge for our services?
No, we do not charge fees for our broker related services. We are a commission and fee based organisation which means that we may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with us. These fees may be variable or pre-set dependent on the product and the volume that we place with the chosen supplier.
Who regulates us?
LOC ESSEX is authorised and regulated by the Financial Conduct Authority. Our firms reference number is 714225. You can verify this on the Financial Conduct Authority's Register by visiting the Financial Conduct Authority's website: www.fca.org.uk/register or by contacting them on 0300 500 8082.
Other services we offer are not regulated by the Financial Conduct Authority however the Financial Ombudsman Services has now been extended to handle some complaints under the Consumer Credit Act.
If you have a complaint
Please visit our complaints page.
The FCA expects any intermediary to disclose to the customer that a commission may be payable by the owner or creditor to the intermediary, and, if the customer asks, the amount of that commission. The FCA has made it clear that "commission" means any financial consideration.
If you would like us to disclose any potential commission we earn, please make your request to our head office address on our contact page.
Telephone: 01708 294529
Who's products do we offer?
LOC ESSEX offer products and services from a range of leasing companies, UK vehicle dealerships and product providers with whom we have commercial agreements in place. We are a commission based organisation, which means that we receive payments for business introductions. We will receive financial renumeration which may be variable or pre-set dependent on the product and the volume that we place with that organisation. The amounts that we receive may vary.
Which service will we provide for you?
You will not receive advice or a recommendation from us. We have provided you with product information enabling you to make your choice about how to proceed.
Who regulates us?
LOC ESSEX is authorised and regulated by the FCA, which stands for the Financial Conduct Authority.
What to do if you have a complaint
If you wish to make a complaint please contact us in writing at our registered office address:
The Complaints Team - LOC ESSEX
92 Tenby Drive
and we will be happy to respond. Alternatively, you can contact us by email email@example.com or call us on 01708 294529. If you cannot settle things to your satisfaction with us directly, you may be entitled to refer your complaint on to the Financial Services Ombudsman Service.